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General Terms & Conditions
We guarantee your total satisfaction and offer a world-class return policy. New, unused gear can be returned for a full refund of the purchase price. We do not accept returns on used gear. A return must be initiated within 7 days of receiving the product. Please contact us at (530) 582-0909 with any questions.
New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
We will not accept the return of products damaged due to negligence or abuse.
Please take the time to carefully package your returns. It is the responsibility of the customer to pay any shipping costs related to returning product as well as the repair of returned items damaged in shipping due to improper packaging.
For online purchases that you have receive and do not wish to keep, please note that refunds can only be issued via PayPal or Store Credit (to be used in our brick and mortar store) with a 15% restocking fee. The customer will be responsible for any shipping costs associated with the return of an online purchase. Returns must be initiated with 7 days of receiving your product. Additional charges may be incurred if product is returned used or damaged. For more information about our shipping policies please click here.
If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department. (530) 582-0909.
We reserve the right to cancel and refund any order at anytime for any reason if we determine that the technologies underlying our online store led to a mistaken offer, advertisement, or claim that we cannot fulfill. Rest assured, we will be in direct communication with you should this be the case.
We accept all major credit cards including VISA, MasterCard, Discover and American Express.